Do you know how customers align with your brand?
Gauge how well your customers are aligning with your brand, values, and service by providing an industry accepted survey.
- View a real-time score of your customer's p
- Quickly reply to your Detractors (people likely to negatively promote your brand), giving you a chance - to correct the issue
- Promoters will be sent a review link that can increase your positive reviews by 450%
What is this Net Promoter Score?
Measuring your customer experience is a vital tool in predicting business growth, your marketing efforts, and most important customer interaction with your brand.
- Promoters: (score 9-10) these customers are fueling your growth by referring others and making repeat purchases
- Neutral: (score 7-8) customers who are ok with your service, but will not promote you or worse start buying from competitors
- Detractors: (score 0-6) an unhappy customer who will damage your brand, leave public negative reviews, and actively talk about their negative experience
See for yourself to see how Ikeono can help your business
- Quick and complete answers to your questions
- Use the POS systems you already have
- Targeted messaging and upselling for your customers