text messaging they can actually reply to

Stay in touch with your riders like never before with

Ascend RMS + Ikeono

Integrated text messaging for bike retailers

All-in-one inbox

Manage all messages from your website and social media platforms in one unified inbox, stay organized and engaged with your customers.

Automatic contact creation

Easy implementation with automated contact creation in Ikeono. We pull all retail and eCommerce customers directly from your POS.

Conversation history

Take advantage of having a paper trail of all conversations with customers, and keep those conversations forever.

Web chat

Assist customers in making informed purchases and reduce refunds with web chat. Engage with riders right from the start, and guide them towards the right products for them.

2-way texting

Effortlessly engage in 2-way conversations, share images and videos, and keep everything organized in one thread.

Retail and eCommerce sales

Connect with every rider — follow up on in-store and online purchases, and automate customer engagement with NPS and review requests.

Net Promoter Score

Easily collect feedback by asking your customers to rate their experience with a score between 1-10.

Google and Facebook Reviews

Make it easy for customers to boast about your business by sending them a review request via text message.

Ascend + Ikeono integration in action

Text customers you already have in your POS.

01

02

Customers can respond to your business and easily reach out when they have questions

Refer back to text threads and keep historical conversations forever.

03

Providing great customer service? Take the opportunity to ask for a review.

04

It’s time to do payments differently

Tally up invoices and work orders via text message through a secure payment link

Buy now, pay later payment plans

Payment links expire in 24 hours for security

Accept all major credit cards & digital wallets

FAQ

  • Nope! We import your Ascend customers nightly.

  • Yes! Conversation history is stored while the account is active and can always be accessed by starting a conversation with the customer.

  • Yes! This is full feature texting with the ability to send and receive SMS/MMS from your store’s phone number.

Join the conversation

Fresh perspectives and creative solutions for your business