Connect with your customers
landline texting | workflow automation | customer feedback
Business Texting Solutions
If you’re not using SMS to connect with your customers you’re losing.
Use SMS to create the ideal customer experience. Answer customer questions, send them reminders, offers, prevent lost sales, bad reviews, and more.
Landline Texting
Use your existing landline phone to send and receive text messages.
Work Order Status Updates
Automatically send your customers a text message when their Work Order enters a status.
Special Order Updates
Setup multiple store locations with each having their own text-enabled business phone number.
Customer Feedback
After services or sales are completed, prompt your customers to give you honest feedback and resolve any issues before they become bad reviews.
After-hours Texting
Send a message automatically letting your customers know you’ll respond in the morning.
Paperless Receipts
Go paperless and start texting sales receipts and workorder quotes.
Texting in Lightspeed Retail
Conveniently send an SMS message from a Work Order or Customer Profile.
With our Chrome or Firefox Browser Extension you can seamlessly send a message to your customer without leaving Lightspeed Retail POS. It’s fast, easy, and shall we say awesome?
Watch the video to see how it works.
Start a conversation with your customer
Quit playing phone tag and get fast feedback from your customer wherever they are.
- Let your customers know their service is complete.
- A detailed chat log means no more miscommunication.
- Receive visual, and audio notifications when a customer texts you.
- Search through your existing Lightspeed Customer list. No manual exporting/importing required.
Start a free trial
to start texting and automating your workflows.
FAQ
Have more questions? Ask away.
Can I use my existing business phone number to text?
Yes. Most of our customers can text-enable their current business phone number. This does not affect your voice plan.
Can I cancel my subscription?
Yes. There are no contracts, hidden fees, or other shenanigans (looking at you ZipWhip).
Can I send and receive picture messages?
Yes. Send jpeg, png, and gifs. Upload pictures directly from your phone with our iOS/iPad app.
Is there a contract?
No. Feel free to give it a try and see how business texting within Lightspeed Retail can improve your business.
Customer Testimonials
Pet Central KY
Ikeono has been great for us. We do all our customer communication through it instead of calls now to resounding success.
– Austin D., President
Local Hub
Ikeono has changed the way my business communicates with customers. We are able to provide better customer service and get responses faster by using text messaging. Customers faces light up when we ask if they are okay with texting. My staff are able to generate more revenue by having more time to spend repairing bikes and working with customers in the store.
– Kristie H., Owner
North Shore Cycles
Love it! Already has been a huge help and has increased customer service and communication tenfold.
– Mark B., Owner
Request a hassle-free demo
In 15 minutes you’ll see…
- How texting with your customers works
- Go paperless with SMS receipts
- Automated messaging
- What customer feedback means for your business
