All-in-one Customer Relationship Management software for independent retailers

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Inbox

Manage business texting, Meta Messenger, and web chat messages in one unified inbox.

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Payments

Boost sales, get paid faster and with less hassle with text to pay. Send secure payment links and always get paid on time.

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Webchat

Maximize your website’s potential with web chat and give each visitor a personalized experience.

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Reviews

Request and manage your Google Reviews directly in Ikeono to keep growing organically.

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Feedback

Use the simplicity of a text message to ask for your score, repair relationships that need fixing and boost your brand with positive reviews from promoters.

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Appointments

Meet your customers where they are with an easy to install appointment booking widget for your website.

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Specialized
Fast Fix
Mike’s Bikes
Conte’s Bike Shop
Cycle Sport
Epic Cycles
Bert’s Bikes & Fitness
Cahaba Cycles
Charm Diamond Centres
The Camera Corner

Every conversation in one inbox

Reply to texts, webchat and Messenger from one inbox, whether you’re at the counter or in the service bay.

app.ikeono.com/inbox
Ikeono3 new
ECEmily CarterNowYou: Your bike is ready for pickup.SMS
TBTyler Brooks4mDo you have the Checkpoint in a 56?Webchat
MTMaya Torres12mCan I book a tune-up for Saturday?Messenger
JSJames Stewart1hPaid $187.50 · See you Thursday.SMS
JTJean-Philippe Tremblay3hLeft a 5-star Google reviewReview
ECEmily Carter(555) 014-2290
Yesterday 4:12 PM
Hi Emily, here’s the quote for your tune-up and new chain. Reply YES to approve.
QUOTE#1042
Cedar Street Cycle
Tune-up$95.00
Chain$42.50
Total$137.50
YES, go ahead. Thanks!
Today 2:41 PM
Your bike is ready for pickup. We’re open until 6 PM.
Type a message
ECEmily Carter(555) 014-2290
PromoterRoad cyclistVIP
Lifetime spend$4,128
Last purchaseDomane SL 5
NPS score10
Synced fromLightspeed
Activity
WebchatMar 2
Do you have the Domane SL 5 in a 54?
SMSMar 2
We have one in stock. Want us to hold it for you?
Payment linkMar 3
Deposit · $500.00Paid
CampaignMar 17
How’s the Domane treating you? Free fit check this week.
NPSMar 18
10Tyler got me riding the same week.
Private noteMar 18
Asked about carbon wheels. Follow up in May.

The whole customer story in one place

Every text, webchat, payment, survey and campaign lives on the customer profile alongside the customer’s POS history.

Text from the number you already have

Ikeono text-enables your existing business phone number, so customers can reach you on a number that already carries your name and reputation.

Carrier-registered A2P 10DLC messaging for the highest deliverability

Works with Landlines and most VoIP carriers

No additional costs, and your current voice service is not affected

Cedar Street Cycle logo
Cedar Street Cycle
Bicycle shop · Denver, CO
(555) 010‑2468
Already in Their Phone
Saved in their contactsGoogle Business ProfileYour website
Before
With Ikeono
Calls
Texts
Hi, is my bike ready for pickup?
To (555) 010-2468 · 3:40 PM
It is. We're open until 6 PM today.
3:42 PM
GoogleCedar Street CycleThis month
4.9★★★★★312 reviews · +24 new
ECEmily Carter★★★★★

Tyler had my bike tuned the same day. Friendly, fast and fair pricing.

Your replyThanks Emily, see you at the next group ride.
FeedbackLast 30 days
72NPS
Promoters78% Passives16% Detractors6%
Thanks for the 10, James. Would you share that on Google?
Sent automatically to promoters

Let your customers do the talking

Boost your reviews and create a loyal community of brand advocates. Change the way you ask for reviews and increase your business’ ranking.

Maximize the potential of your POS

Leverage your point of sale data and expand your reach through customized text messages.

Put the busywork on autopilot

The texts that should go out every time now go out on their own. Ikeono watches your POS and inbox, then notifies, follows up and asks for feedback without anyone having to remember.

Automations5 active
Work order finishedText the customer that their bike is ready for pickupPOS
Quote open for 3 daysFollow up so the customer can approve by textPOS
Message after hoursReply with your hours and when you’ll be backInbox
Sale completedSend an NPS survey, then a Google review request to promotersReviews
6 months after purchaseSend a tune-up reminder campaignCampaign
$112Revenue per campaign messageFollow-ups built on real purchase data bring customers back.Learn more
Reply from anywhereiOS and Android apps are included on every plan, so your team can answer from the sales floor or the service bay.
Download on the App StoreGet it on Google Play
$49/monthSimple pricing. No contracts.Plans start at $49 per month with unlimited texting.See pricing
Built for teamsShared inboxes, assignments, internal notes and support for multiple locations.
Secure and compliantCarrier-registered A2P 10DLC texting and PCI-compliant text-to-pay powered by Stripe.
Keep your numberText-enable the business number customers already know, with fast setup and real support.
Specialized road bikes on display in a retail store
Specialized

How Specialized Scaled To 90+ Bike Shops With Ikeono

Shop employee working at a computer in a bike shop
In a day and age where it is difficult to get attention and engagement from consumers, I’m thankful that we have Ikeono as part of our technology stack.
Gordon Campbell-KellyOwner Operator, Golden Sports, Beaconsfield, QC

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Fresh perspectives and creative solutions for your business

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