Connect with your customers

landline texting | workflow automation | customer feedback

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Business Texting Solutions

If you’re not using SMS to connect with your customers you’re losing.

Use SMS to create the ideal customer experience. Answer customer questions, send them reminders, offers, prevent lost sales, bad reviews, and more.

Landline Texting

Use your existing landline phone to send and receive text messages.

Customer Feedback

After services or sales are completed, prompt your customers to give you honest feedback and resolve any issues before they become bad reviews.

Work Order Status Updates

Automatically send your customers a text message when their Work Order enters a status.

After-hours Texting

Send a message automatically letting your customers know you’ll respond in the morning.

Special Order Updates

Setup multiple store locations with each having their own text-enabled business phone number.

Paperless Receipts

Go paperless and start texting sales receipts and workorder quotes.

Texting in Lightspeed Retail

Conveniently send an SMS message from a Work Order or Customer Profile.

With our Chrome or Firefox Browser Extension you can seamlessly send and receive text messages in Lightspeed Retail POS. It’s fast, easy, and shall we say awesome?

Existing Business Phone

Text-enable your existing business phone number without affecting your current carrier plan.

After Hours Autoresponders

Text your customers even when your store is closed with autoresponse messages.

Automation

Use work order automation to provide a consistent and superior customer experience during your work flow.

Start a conversation with your customer

Quit playing phone tag and get fast feedback from your customer wherever they are.

  • Let your customers know their service is complete.
  • A detailed chat log means no more miscommunication.
  • Receive visual, and audio notifications when a customer texts you.
  • Search through your existing Lightspeed Customer list. No manual exporting/importing required.

Start a free trial

to start texting and automating your workflows.

Pet Central KY
Ikeono has been great for us. We do all our customer communication through it instead of calls now to resounding success.

– Austin D., President

Local Hub
Ikeono has changed the way my business communicates with customers. We are able to provide better customer service and get responses faster by using text messaging. Customers faces light up when we ask if they are okay with texting. My staff are able to generate more revenue by having more time to spend repairing bikes and working with customers in the store.

– Kristie H., Owner

North Shore Cycles
Love it! Already has been a huge help and has increased customer service and communication tenfold.

– Mark B., Owner

Request a hassle-free demo

In 15 minutes You'll see...

  • How texting with your customers works
  • Go paperless with SMS receipts
  • Automated Messaging