The unbeatable dynamic duo

Text messaging integrated directly in your POS

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A digital messaging interface from Lightspeed showing a conversation between a business and a customer named Emily, about a bike tune-up appointment.

Native integration

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Net Promoter Score

Ask customers to rate their experience on a scale of 1-10 and get insight on what they really think of your business. Automate customer feedback requests to get real data on how to improve your store.

Google and Facebook Reviews

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Build your online reputation and attract new customers with automated review requests. Showcase what your business does best and improve your local SEO.

Payments + BNPL

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Offer customers the freedom to complete transactions from anywhere they are — whether you need to charge for a deposit before scheduling in a repair or for when a text conversation turns into a sale.

Workorder Automation

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Use work order status automation to give real-time updates to customers. Keep the team on the same page with a paper trail of what’s been communicated, and avoid getting interrupted with phone calls asking for an update.

Special Order Notification

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Ensure your customers are always up-to-date on their special orders, keep in touch every step of the way and improve their overall experience.

Text Receipts

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Text receipts not only save time and trees, but they also create a new channel for customer communication. Pair that with the sales data in your POS for future touch points and product recommendations.

Gather feedback, recommend add-ons, and drive traffic to your store or website.

Smartphone screen showing notifications from Ikeono, including an invoice payment of $1,277.12 and a five-star review from Jared T., on a purple gradient background.
The image features the word 'CAMPAIGNS' in large, bold, white outline letters on a black background.

Take the hassle out of saying in touch with your customers

A man in glasses and a beige sweater is smiling while checking his bicycle. He is standing outdoors near a black brick building.
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Close-up of a pair of colorful skis, primarily purple and blue, against a white background.
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Warranty reminders

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Earn their trust with a simple text message and become their go-to expert.

Post-sale check-in

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Strengthen relationships and build loyalty by following up after a purchase.

Build your community

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Grow your community and invite your customers for group rides in a personal way.

Service recommendations

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Get repeat business with reminders for routine services and keep your brand top of mind.

Consistent top-notch service

Information card with a purple icon of a wrench and screwdriver at the top, describing a feature for triggering text messages upon work order status changes for real-time customer updates, eliminating inefficiencies and phone tags.
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Message promoting the use of documented conversations to save time, with a folder icon at the top.
A purple arrow pointing downward.
A screenshot of a message box with a purple star icon on top, containing the text about sending a post repair check-in to share feedback, mentioning glowing review or chat to readjust expectations.
A man with glasses and a beard repairing a bicycle in a workshop. He is wearing gloves and a denim shirt, working on the bicycle's wheel.
Exterior view of DASH Bicycle shop on a city street, with a sign reading BIKE LANE and BIKE SHOP, and a large red DASH BICYCLE sign on the storefront. A tree is visible on the sidewalk, and reflections of buildings and cars can be seen in the shop window.

Leo @ Dash Cycles

Our customers love the two-way text communication, they respond within minutes to our questions which allows our team to keep moving on service or sales tickets. The link to accept payment via text has an amazing addition to the platform.

FAQ

  • Absolutely! We do not limit the amount of computers you can install the browser extension on, which is how we bring our functionality into Lightspeed.

  • No, we do not support mass texting.

  • Not as deeply. The Lightspeed App does not allow for third party integrations and iPads do not support browser extensions. Things like Work Order Automation and Feedback are handled at the API level and will be sent with actions from the Lightspeed iPad app.

  • No, while Lightspeed Payments is powered by Stripe also, it is a closed instance and does not allow for third-party integrations.

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