The unbeatable dynamic duo
Text messaging integrated directly in your POS
Lightspeed Retail R-Series
What you can do with Lightspeed + Ikeono
Workorder automations
Use work order status automation to give real-time updates to customers. Keep everyone aligned with a clear record of communication, and cut down on update phone calls.
Text receipts
Text receipts not only save time and trees, but they also create a new channel for customer communication. Pair that with the sales data in your POS for future touch points and product recommendations.
Special order notifications
Ensure your customers are always up-to-date on their special orders, keep in touch every step of the way and improve their overall experience.
Appointment reminders
Send automated text reminders from Lightspeed. You choose how and when they’re notified before their appointment.
Gather feedback, recommend add-ons,
and drive traffic to your store or website.
What else you get with Ikeono
Feedback
Ask customers to rate their experience on a scale of 1-10 and get insight on what they really think of your business. Automate customer feedback requests to get real data on how to improve your store.
Google & Facebook Reviews
Build your online reputation and attract new customers with automated review requests. Showcase what your business does best and improve your local SEO.
Payments +BNPL
Offer customers the freedom to complete transactions from anywhere, whether you need to charge for a deposit before scheduling in a repair or for when a text conversation turns into a sale.
Campaigns that make follow-ups simple
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Earn their trust with a simple automated text message and become their go-to expert.
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Grow your community and invite your customers for group rides in a personal way.
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Strengthen relationships and build loyalty by following up after a purchase.
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Get repeat business with reminders for routine services and keep your brand top of mind.
Workorder
Automation
Service updates that
send themselves
Automated texts keep customers in the loop at every stage of their workorder. Whether it’s ready for pickup or needs approval, updates go out instantly, straight from your Lightspeed account, so nothing slips through the cracks.
Consistent top-notch service
Trigger a text message when work order status changes to give realtime updates to customers. No more inefficiencies, no more phone tag.
Along the way share images, save time with text message templates, and protect your business with documented conversations.
Send a quick check-in post repair to give customers a way to share feedback, you'll either get a glowing review or have a chat to readjust expectations.
Appointment Reminders
The right reminder can
make all the difference
Automated texts go out ahead of every booking, using the details already in your POS. Reduce no-shows, keep your schedule full, and make every appointment run smoothly, without lifting a finger.
Dash Cycles
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Our customers love the two-way text communication, they respond within minutes to our questions which allows our team to keep moving on service or sales tickets. The link to accept payment via text has an amazing addition to the platform.Frequently Asked Questions
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Absolutely! We do not limit the amount of computers you can install the browser extension on, which is how we bring our functionality into Lightspeed.
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No, we do not support mass texting.
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Not as deeply. The Lightspeed App does not allow for third party integrations and iPads do not support browser extensions. Things like Work Order Automation and Feedback are handled at the API level and will be sent with actions from the Lightspeed iPad app.
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No, while Lightspeed Payments is powered by Stripe also, it is a closed instance and does not allow for third-party integrations.
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