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FAQ
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If you have the store’s phone number saved as a contact on the device, this will always supersede any name/number the carrier sends through.
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No, mass texting falls into a different legal realm with different guidelines around customer consent. The best way to think of it is Gmail and Mailchimp both send emails, but go about it differently. Check out this blog post to learn more about consent.
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Automated messages are designed to send during your business hours. So if you're showing as closed on your business hours, then the message will be queued and sent the next time you're open.
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This indicates that the Ikeono browser extension is either disabled or uninstalled. This can happen if the extension was installed on a specific browser profile and the profile has been signed out, or if the browser needed to be reinstalled.
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