The End of An Era For ZipWhip

The pioneers of the business text messaging industry have been acquired by Twilio and to everyone’s surprise, their doors are closing for good.

ZipWhip is shutting down and you might find yourself among the 30,000 customers that are now looking for a ZipWhip alternative.

With so many questions popping into your head as you navigate through this transition, we are here to help you figure out your next steps.

Let’s Break Down The Migration Process

Your Number

You can keep the same phone number you have been using to communicate with your customers. Ikeono is able to host all landlines and most VoIPs.

Want to find out? Simply set up a free trial and you have this part of the migration already out of the way.

This process means no downtime for you and no extra step to contact Twilio to release your phone number.

Your Customers

Can I keep all my customer’s contact information? Yes, and here are your options:

Option 1 | POS Integration

Are you a Lightspeed R or X-Series customer? You can leverage Ikeono’s powerful built-in POS integration and manage all your contacts in one place.

Not too sure of your Lightspeed product name? Check out this article to find out.

Option 2 | We do it for you

We can migrate the customer list that you’ve built over the years. Easy and simple, you send us an exported file of your customers and we import it for you.

Ikeono at a Glance

Your New Communication Ecosystem

We know you might be managing multiple communication channels with your customers, which is why we created the Ikeono Inbox to save you the headache of jumping from platform to platform.

What is Ikeono Inbox?

Webchat, texting, Facebook and Instagram messages all in one place. Install our web chat widget to connect with customers browsing your website.

And whether your team is constantly moving around in the shop or they work on the go, they can stay connected with full-featured iOS iPhone and iPad apps.

Secure and Fast Payments

Sometimes things can get a little more serious, and your customers just might be ready to commit before they even walk into your store.

Business owners that haven’t leveraged this are always surprised as to how willing customers are to snatch a product or service right away, whether it’s to pay the full amount or to make a deposit.

We wanted to make sure that you didn’t have to do any heavy lifting to provide this option to your customers and that their experience is seamless.

You can now close sales over text with our built-in Stripe secure checkout. This option provides you with fraud and chargeback protection.

Your customers will be able to easily pay through Apple or Android Pay, or use any major credit card such as Visa, MC, Discover, and American Express.

What About Buy Now Pay Later?

You can also offer this option for your customers through Klarna and Affirm.

Generate More Reviews

There are two types of customers out there, those that will give you their business because you come highly recommended by friends and family or because strangers on the internet left you positive Google reviews.

Ikeono’s Feedback & Review features let you automate your reputation management. Ask your customers to tell you about their experience after they make a purchase, and have an action plan based on their response.

If they loved it, ask them to leave a Google review, if they think your service can be improved, then you just received actionable feedback and an opportunity to repair that relationship.

The best part? You got a positive Google review with a happy customer and were given the opportunity to privately improve another one’s experience that you might’ve missed if you didn’t send them that text.


Take your business text messaging to the next level