Seamless Texting

Text your customers without leaving the comfort of Lightspeed Retail

Easily text your customers anywhere within Lightspeed. Watch the video to see how easy it is to start having a conversation.

  • Send and receive photos when a situation is hard to describe
  • Create preset message templates for the things you type most
  • Use automation to create a superior and consistent experience with customers
  • After a sale and/or work order, send a feedback request message for positive online reviews
Signup for a trial today.

Work Order Status Updates

Automatically send your customers a text message when their Work Order enters a status.

  • Choose any status you’ve configured or from the standard Lightspeed Work Order statuses
  • Use merge fields to include your customer’s First Name, Last Name, or the Work Order ID
  • Increase customer pickups while decreasing the amount of wasted square footage due to stale work orders

Send Special Order Updates

Let your customer know of special order updates

Send your customers a preconfigured text message to let them know when their special order has arrived and ready for pickup

Customer Feedback

Handle bad reviews before they reach the internet.

After services or sales are completed, prompt your customers to give you honest feedback and resolve any issues before they become bad reviews on Yelp, Google, etc.

Personalized Conversations

Use the language of your industry and community to personalize your customer communication.

Work order Automation

Text your customers when a work order enters a status.

Customer Feedback Request

Ask for positive online reviews after a sale or a completed work order.

Text Receipts and Quotes

Work Order Quotes

Send your customers a Work Order Quote to show them the work that needs to be done before you do it. Get fast approval for work.

Sales Receipts

Sales receipts are now textable when you have the Ikeono Browser Extension installed.

iPad App

Our iPad App makes sending text messages to your customers seamless.

Bring the power texting to the Lightspeed Retail App.

  • Receive critical Push Notifications when a customer texts you
  • Swipe to show texting with Lightspeed Retail iPad open; allowing you to quickly send a message
  • Our powerful automation tools help make repetivite tasks easier

User support and training

Live support

During business hours we offer email, text and in some cases phone support.

Text us

When you have a question or issue all you have to do is text us from within your Ikeono portal or your phone.

Virtual Training

When we roll out new features, or if you need a refresher, we can offer a virtual training for you and your staff.

Start a free trial

to start texting and automating your workflows.

Request a hassle-free demo

In 15 minutes You'll see...

  • How texting with your customers works
  • Go paperless with SMS receipts
  • Automated Messaging